NorthCraft Creative Privacy Policy
Effective Date: 06/04/2026
NorthCraft Creative (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This policy explains how we collect, use, and protect your personal data when you use our website.
1. Who We Are
NorthCraft Creative is a trading name of Phoenix Creative.
For the purposes of data protection law, we are the data controller of your personal data.
2. What Data We Collect
We may collect and process the following information:
- Name
- Email address
- Phone number (if provided)
- Business information (if submitted via forms)
- Any information you provide when contacting us
We may also collect limited technical data such as:
- IP address
- Browser type
- Pages visited on our website
3. How We Collect Your Data
We collect data when you:
- Fill in a contact form
- Email or contact us directly
- Interact with our website
4. How We Use Your Data
We use your data to:
- Respond to enquiries
- Provide information about our services
- Communicate with you regarding projects or requests
- Improve our website and user experience
We do not sell or share your data with third parties for marketing purposes.
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Legitimate interests – to respond to enquiries and provide services
- Consent – where you have given clear permission (e.g. contact forms)
6. Data Storage and Security
We take appropriate technical and organisational measures to protect your data.
Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.
7. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
8. Cookies
This website may use cookies to improve user experience and analyse website traffic.
You can control or disable cookies through your browser settings.
(A full Cookie Policy can be provided separately if required.)
9. Third-Party Services
We may use third-party services (such as website hosting or analytics providers) that process data on our behalf.
These providers are required to handle your data securely and in accordance with data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
NorthCraft Creative